User acknowledges and agrees to abide by the Terms, which govern the use of the Website and the Service provided by The Company. It is important for User to carefully review the Terms, as they contain vital information regarding User’s rights and obligations. By accessing the Service and using the Website, whether as a guest or a registered user, User agrees to be bound by these Terms, including any future amendments. Failure to accept the Terms means User should refrain from using the Website and accessing the Service.
The Service, owned by The Company, is a part of Aurora Holdings N.V., a limited liability company registered in Curacao with company registration number 10692 and registered address at Abraham de Veerstraat 9, Willemstad, Curacao. The Company holds a license in Curaçao under Gaming Services Provider N.V. license # 365/JAZ for the provision of online games of chance.
General Terms state that The Company reserves the right to revise and amend the Terms at any time. It is User’s responsibility to periodically review the Terms and Conditions. Amendments to the Terms will be immediately effective upon publication on this Website. If User objects to any changes, it is required to cease using the Service. Continued use of the Website following the publication of changes indicates User’s acceptance of the amended Terms. Any unsettled bets prior to the revised Terms taking effect will be governed by the pre-existing Terms.
When accessing the website and utilizing the service, as a User, you acknowledge and agree to the following:
You must be over 18 years old or of legal age for gambling or gaming activities according to your jurisdiction. The Company may request proof of age documents.
You must have the legal capacity to enter into a binding agreement with The Company. If you do not have the legal capacity, you should not access the website or use the service.
You must be a resident in a jurisdiction that permits gambling, and you are responsible for ensuring that your use of the service is legal.
You must not use any VPN, proxy, or similar services or devices to mask or manipulate your real location.
You must be the authorized user of the payment method you use.
You must make all payments in good faith and must not attempt to reverse or cause a payment to be reversed by a third party.
When placing bets, there is a possibility of losing money, and you will be fully responsible for any losses.
You must not use any information obtained in breach of legislation to place bets.
You are using the service solely on your own behalf as a private individual, and not on behalf of another party or for commercial purposes.
You must not attempt to manipulate the service or adversely affect its integrity.
You must act in good faith in relation to The Company and the service at all times.
You, your employees, employers, agents, or family members must not be registered as an Affiliate in The Company’s Affiliate program.
User must not use the Service under the following circumstances:
If User is under the age of 18 years (or below the age of majority as stipulated in the laws of the jurisdiction applicable to User) or if User is not legally able to enter into a binding legal agreement with The Company, or if User is acting as an agent for, or otherwise on behalf of, a person under 18 years (or below the age of majority as stipulated in the laws of the jurisdiction applicable to User).
If User resides in a country where access to online gambling for its residents or any person within such country is prohibited.
If User is a resident of, or accessing the Website from, any of the following countries:
- St. Maarten.
- The United Kingdom.
- United States.
And any other jurisdiction that the Central Government of Curacao deems online gambling illegal, including all the named Nation’s territories and possessions.
User cannot collect nicknames, e-mail addresses, or other information of other Customers by any means, such as sending spam, other types of unsolicited emails, or unauthorized framing of, or linking to, the Service.
User cannot disrupt, unduly affect, or influence the activities of other Customers or the operation of the Service generally.
User cannot promote unsolicited commercial advertisements, affiliate links, and other forms of solicitation, which may be removed from the Service without notice.
User cannot attempt to cheat the Service or another Customer using the Service or collude with any other Customer using the Service to obtain a dishonest advantage, as determined by The Company.
User cannot scrape the odds or violate any of The Company’s Intellectual Property Rights.
User cannot engage in any unlawful activity whatsoever.
User cannot sell or transfer User’s account to third parties, nor can User acquire a player account from a third party.
User cannot transfer funds between player accounts.
The Company may immediately terminate User’s Account and take legal action against User if User uses the Service for unauthorized purposes, as described above.
The Company reserves the right to reject any registration application at its sole discretion without providing a specific reason.
Prior to using the Service, User must personally complete the registration form and accept the Terms. User may need to become a verified Customer by passing certain checks to place bets or withdraw winnings. This may require providing a valid proof of identification and other necessary documents, such as a picture ID (copy of passport, driver’s license, or national ID card) and a recent utility bill as proof of residence. The Company may suspend wagering or restrict Account options until the required information is received. This is done to comply with gaming regulations and anti-money laundering requirements. User must fund their Service Account using the payment methods specified on the payment section of the Website.
User must provide accurate contact information, including a valid email address (“Registered Email Address”), and keep it up to date. It is User’s responsibility to maintain accurate contact details on their Account. Failure to do so may result in User not receiving important Account-related notifications and information, including changes to the Terms. The Company communicates with Customers via their Registered Email Address. User must maintain an active and unique email account, provide the correct email address, and inform the Company of any changes. User is solely responsible for ensuring the security of their Registered Email Address to prevent unauthorized use. The Company is not liable for any damages or losses resulting from communications between the Company and the Customer using the Registered Email Address. If a Customer does not have an email address reachable by the Company, their Account will be suspended until an email address is provided. The Company reserves the right to immediately suspend User’s Account upon written notice if intentional provision of false or misleading information is found.
Only one Account is allowed to be registered with the Service. Multiple Accounts registered with The Company, including those operated by representatives, relatives, associates, affiliates, related parties, connected persons, and/or third parties on behalf of the User, may result in immediate closure of all associated Accounts.
To ensure financial worthiness and verify identity, additional personal information may be requested from the User, such as name, surname, or third-party information providers may be used. User will be informed if any additional personal information is obtained from third-party sources.
It is the User’s responsibility to keep the Service password confidential. Provided that the requested Account information has been correctly supplied, bets, deposits, and withdrawals are assumed to have been made by the User. User is advised to regularly change the password and avoid disclosing it to any third party. Failure to protect the password will be at the User’s sole risk and expense. User should log out of the Service after each session. If any Account information is believed to be misused, hacked into, or if the password is discovered by a third party, User must notify The Company immediately.
During registration, User will have the option to use all currencies available on the website. These currencies will be used for deposits, withdrawals, and bets placed and matched on the Service, as outlined in these Terms. Note that some payment methods may have restrictions.
User deposits should only be made from an account, payment system, or credit card registered in the User’s name. Deposits made in any other currency will be converted using the prevailing rate provided by The Company’s bank or payment processor. Please note that some payment systems may apply additional currency exchange fees, which will be deducted from the deposit amount.
Customer deposits and withdrawals may be subject to fees and charges, which can be found on the Website. The Company covers transaction fees for deposits to the Account, but the User is responsible for any bank charges incurred when depositing funds.
The Company is not a financial institution and utilizes third-party electronic payment processors. Credit and debit card deposits are processed through the payment processors using approval and authorization codes provided by the card issuer. If the card issuer does not provide authorization, the User’s Account will not be credited with those funds.
The User agrees to fully pay all payments and charges due to The Company or payment providers related to the use of the Service. Additionally, the User agrees not to initiate charge-backs or cancel deposits, as it will result in a refund request and compensation to The Company for any unpaid deposits. In such cases, any winnings from wagers using the charged-back funds will be forfeited. The User acknowledges that their player account is not a bank account and is not guaranteed, insured, or protected by any deposit or banking insurance system.
If the User decides to accept any promotional or bonus offer by entering a bonus code during deposit, they agree to the specific Terms of Bonuses and each respective bonus.
The User must not deposit funds that originate from criminal, illegal, or unauthorized activities.
You can withdraw any unutilized and cleared funds from your player account by submitting a request in line with the withdrawal conditions. The minimum withdrawal amount per transaction is €10 (or equivalent in other currency), except for account closure, where you can withdraw the full balance.
The Company does not charge any withdrawal commissions if you roll over (wager) the deposit at least once. Otherwise, The Comapny will be entitled to deduct an 8% fee with a minimum of €4 (or equivalent in your account currency) to prevent money laundering.
The Company reserves the right to request photo ID, address confirmation, or perform additional verification procedures, such as requesting a selfie or arranging a verification call, to verify your identity before granting any withdrawals from your Account.
All withdrawals must be made to the original debit, credit card, bank account, or payment method used to deposit funds into your Account. The Company may, at its discretion, allow withdrawals to a payment method different from the original deposit, subject to additional security checks.
If your account is inaccessible, dormant, locked, or closed, but you wish to withdraw funds, please contact the Customer Service Department.
In cases where your balance is at least 10 times greater than your total deposits, the withdrawal limit is €5,000 (or currency equivalent) per month. In other cases, the maximum withdrawal amount per month is €10,000.
Rules of Play, refunds and cancellations
The winner of an event will be determined on the date of settlement, and The Company will not recognize protested or overturned decisions for wagering purposes.
All results posted will be considered final after 72 hours, and no queries will be entertained beyond that period. Within this 72-hour timeframe, The Company will only reset/correct results due to human error, system error, or mistakes made by the referring results source.
If a match result is overturned by the governing body within the payout period, all money will be refunded.
If a draw occurs in a game with a draw option, all stakes on a team win or lose will be lost. If a draw option is not offered, all customers will receive a refund in the event of a draw. If a draw option is not made available, extra time, if played, will be counted.
If The Company is unable to validate a result, for example, due to an interrupted broadcast feed that cannot be verified by another source, wagers on that event will be deemed invalid, and refunds will be issued.
The minimum and maximum wager amounts on all events will be determined by The Company and are subject to change without prior written notice. The Company also reserves the right to adjust limits on individual User Accounts.
Users are solely responsible for their own Account transactions. Once a transaction is complete, it cannot be changed. The Company does not take responsibility for missing or duplicate wagers made by the User and will not entertain discrepancy requests for missing or duplicated plays. Users may review their transactions in the “My Account” section of the site after each session to ensure all requested wagers were accepted.
A matchup will have action as long as the two teams are correct, regardless of the League header in which it is placed on the Website.
The start dates and times displayed on the Website for eSports matches are for indication purposes only and are not guaranteed to be correct. If a match is suspended or postponed and not resumed within 72 hours from the originally scheduled start time, the match will have no action, and wagers will be refunded. The exception to this rule is any wager on whether a team/player advances in a tournament or wins the tournament, which will have action regardless of a suspended or postponed match.
The Company prohibits unauthorized use of its name and logo, which may lead to legal action. Additionally, The Company is the sole owner of the rights to the Service, technology, software, and business systems. Users are not allowed to utilize personal profiles for commercial gain, nor use The Company’s URL, trademarks, trade names, trade dress, logos, or odds in connection with any non-Company products or services.
Except as expressly provided in these Terms, The Company and its licensors do not grant any express or implied rights, license, title, or interest in the Systems or Marks. The rights, license, title, and interest are specifically retained by The Company and its licensors. Users agree not to use any automatic or manual device to monitor or copy web pages or content within the Service. Unauthorized use or reproduction may result in legal action by The Company.